{"id":1570,"date":"2025-12-07T22:19:14","date_gmt":"2025-12-07T14:19:14","guid":{"rendered":"https:\/\/stoneaurajwl.com\/?page_id=1570"},"modified":"2025-12-17T17:36:24","modified_gmt":"2025-12-17T09:36:24","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/stoneaurajwl.com\/index.php\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"\n

1. 15-Day Return Window<\/h3>\n\n\n\n

We accept returns on eligible items within 15 days<\/strong> from the date you receive your order.<\/p>\n\n\n\n

\n\n\n\n

2. Eligibility for Returns<\/h3>\n\n\n\n

To be eligible for a return, your item must meet all<\/strong> of the following conditions:<\/p>\n\n\n\n

    \n
  • The item must be unused<\/strong>, unworn, and in the same condition as received.<\/li>\n\n\n\n
  • The item must be returned in its original packaging<\/strong>, with all tags intact and undamaged.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    3. Non-Returnable Items (Final Sale)<\/h3>\n\n\n\n

    For hygiene, customization, and product nature reasons, the following items are not eligible for return or refund<\/strong>:<\/p>\n\n\n\n

      \n
    • Custom-made or personalized products<\/strong><\/li>\n\n\n\n
    • Items damaged due to buyer misuse, negligence, or improper care<\/strong><\/li>\n\n\n\n
    • Natural crystal products returned due to natural characteristics<\/strong> described in Section 8<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      4. Return Process<\/h3>\n\n\n\n

      To initiate a return request, please contact us by email:<\/p>\n\n\n\n

      Email:<\/strong> [INSERT CONTACT EMAIL HERE]<\/p>\n\n\n\n

      Please include:<\/p>\n\n\n\n

        \n
      • Your order number<\/strong><\/li>\n\n\n\n
      • A screenshot of your payment confirmation<\/strong><\/li>\n<\/ul>\n\n\n\n

        If your return request is approved, we will provide detailed instructions on how and where to send your package.
        Items sent back without prior approval will not be accepted.<\/strong><\/p>\n\n\n\n

        Approved Return Address:<\/strong>
        [INSERT US RETURN ADDRESS HERE]<\/p>\n\n\n\n

        \n\n\n\n

        5. Return Shipping Costs<\/h3>\n\n\n\n

        Defective or Incorrect Items<\/strong>
        If the return is due to a product defect or an error on our part, we will cover the return shipping costs.<\/p>\n\n\n\n

        Buyer’s Remorse (Non-Quality Issues)<\/strong>
        If the return is due to personal reasons (e.g., change of mind, incorrect item selection):<\/p>\n\n\n\n

          \n
        • The buyer is responsible for all return shipping costs<\/strong><\/li>\n\n\n\n
        • Original outbound shipping fees will be deducted<\/strong> from the refund amount, even if the order originally qualified for free shipping<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          6. Exchanges<\/h3>\n\n\n\n

          We offer exchanges for non-customized, undamaged items<\/strong> only.<\/p>\n\n\n\n

            \n
          • The buyer is responsible for all shipping costs<\/strong>, including:\n
              \n
            • Shipping the original item back<\/li>\n\n\n\n
            • Shipping the replacement item<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
              \n\n\n\n

              7. Refunds<\/h3>\n\n\n\n

              Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

                \n
              • Approved refunds will be processed to the original payment method<\/strong><\/li>\n\n\n\n
              • Please allow 7\u201310 business days<\/strong> after we receive the returned item for the refund to be completed<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                8. Natural Crystal Disclosure & Product Care Notice<\/h2>\n\n\n\n

                8.1 Natural Crystal Characteristics (Important Notice)<\/h3>\n\n\n\n

                All of our crystal products are made from 100% natural crystals<\/strong>. Due to their natural geological formation, each crystal may display inherent features, including but not limited to:<\/p>\n\n\n\n

                  \n
                • Ice-like inclusions (mist or cloudiness)<\/li>\n\n\n\n
                • Internal fractures or veining<\/li>\n\n\n\n
                • Cotton-like textures<\/li>\n\n\n\n
                • Needle-like mineral inclusions<\/li>\n<\/ul>\n\n\n\n

                  These characteristics are formed naturally during crystal growth due to changes in temperature, pressure, or the presence of other minerals.
                  They cannot be completely eliminated through polishing<\/strong> and do not indicate defects<\/strong>.<\/p>\n\n\n\n

                  8.2 Natural Mineral Imperfections<\/h3>\n\n\n\n

                  Some crystals may contain minor surface pits or mineral gaps<\/strong> resulting from natural extraction and formation.<\/p>\n\n\n\n

                    \n
                  • These are not quality flaws<\/strong><\/li>\n\n\n\n
                  • They are evidence that the crystal is natural, untreated, and not artificially synthesized<\/strong><\/li>\n<\/ul>\n\n\n\n

                    Returns or refunds will not<\/strong> be accepted on the basis of these natural features.<\/p>\n\n\n\n

                    \n\n\n\n

                    8.3 Color Variation Disclaimer<\/h3>\n\n\n\n

                    We carefully select and quality-check every crystal product. However:<\/p>\n\n\n\n

                      \n
                    • Natural crystals cannot have identical color, texture, or structure<\/strong><\/li>\n\n\n\n
                    • Each piece is one of a kind<\/strong><\/li>\n\n\n\n
                    • Product photos are for reference only<\/li>\n<\/ul>\n\n\n\n

                      Actual color and appearance may vary slightly due to natural variation and display settings.
                      The physical product received shall prevail.<\/strong><\/p>\n\n\n\n

                      \n\n\n\n

                      8.4 Metal Components Care Instructions<\/h3>\n\n\n\n

                      14K Gold-Plated Components<\/strong><\/p>\n\n\n\n

                        \n
                      • Long-term wear may cause oxidation due to exposure to air and moisture<\/li>\n\n\n\n
                      • This is a normal phenomenon<\/strong>, not a quality issue<\/li>\n\n\n\n
                      • Replacement components are available upon request for an additional basic service fee<\/li>\n<\/ul>\n\n\n\n

                        S925 Sterling Silver Components<\/strong><\/p>\n\n\n\n

                          \n
                        • Can be regularly polished using a silver cleaning cloth to restore shine<\/li>\n\n\n\n
                        • Do not use silver polishing cloths on crystals<\/strong>, as this may damage the stone surface<\/li>\n<\/ul>\n\n\n\n

                          General Care Advice<\/strong><\/p>\n\n\n\n

                          Remove jewelry before bathing, swimming, or exercising<\/p>\n\n\n\n

                          Avoid contact with water, sweat, perfumes, and chemicals<\/p>\n\n\n\n

                          <\/p>\n","protected":false},"excerpt":{"rendered":"

                          1. 15-Day Return Window We accept returns on eligible items within 15 days from the date you receive your order. 2. Eligibility for Returns To be eligible for a return, your item must meet all of the following conditions: 3. Non-Returnable Items (Final Sale) For hygiene, customization, and product nature reasons, the following items are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1570","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/pages\/1570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/comments?post=1570"}],"version-history":[{"count":2,"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/pages\/1570\/revisions"}],"predecessor-version":[{"id":1851,"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/pages\/1570\/revisions\/1851"}],"wp:attachment":[{"href":"https:\/\/stoneaurajwl.com\/index.php\/wp-json\/wp\/v2\/media?parent=1570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}