Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping Policy
1. Order Processing Time
- Non-Custom Items: Orders for non-custom products are processed within 1-3 business days.
- Custom Items: Processing time for custom-made products will be communicated directly to the customer based on the specific requirements of the order.
2. Shipping Methods and Delivery Estimates (US)
All orders include tracking. We offer the following shipping options within the United States:
- Standard Shipping: Estimated delivery within 5-8 business days after processing.
- Expedited Shipping: Estimated delivery within 4-6 business days after processing.
Note: Delivery times are estimates and start from the date of shipping, not the date of order.
3. Shipping Costs
We offer the following structure for shipping costs:
- Free Standard Shipping on all orders over $50 USD.
- A flat rate of $7 USD for Standard Shipping on orders under $50 USD.
- Expedited Shipping costs will be calculated at checkout.
4. Shipment Tracking
A tracking number will be provided via email once your order has been shipped.
5. Lost or Damaged Packages
- If your package is marked as delivered but you have not received it, please wait 48 hours before contacting us.
- If your tracking information shows no movement for 15 days after the expected delivery date, please contact us at [INSERT CONTACT EMAIL HERE]. We will investigate and may offer a replacement or refund at our discretion.
- If your product arrives damaged, please contact us immediately (within 48 hours of delivery) with photos of the damage and packaging.