At StoneAuraJwl, we strive to provide reliable and efficient shipping services to our valued customers. Please carefully review the details of our shipping policy:
Shipping Area
- Currently, we ship within the United States and Europe.
Free Shipping
- Free Shipping is available for orders over $30.
- For orders under $30, customers are responsible for shipping costs, which will be calculated during checkout based on the package weight and destination.
Delivery Time
- Most orders are delivered within 1–2 weeks from the order date.
- Delivery times may vary depending on the size of your order and the shipping method chosen.
Undelivered Orders
- If your order is not delivered within 90 days, please contact us, and we will provide compensation or a refund.
Delivery Date Requests
- While we strive to accommodate delivery deadlines, we cannot guarantee arrival by a specific date.
- Once the package leaves our facility, delivery is at the discretion of the courier service.
- To ensure timely delivery, we recommend placing orders well in advance.
Damaged Items During Shipping
- For visible damage upon delivery: Inspect the package carefully before signing for it. If damage is apparent, file a claim with the courier immediately. Keep all packaging materials and request an inspection report from the carrier to support your claim.
- For concealed damage noticed after unpacking: Retain all packaging materials and contact the carrier immediately to request an inspection report for your claim.
Lost, Stolen, or Misdelivered Packages
- If the courier determines an area is secure, packages may be left without a signature. If a signature is required, they will attempt to get one or leave a notice with instructions.
- For packages returned due to being lost, stolen, or misdelivered, we offer a re-shipment service. Re-delivery fees will be charged based on the package size and weight.