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At StoneAuraJwl, we are committed to ensuring your satisfaction. Please carefully review the following refund policy:

Eligibility for Returns

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging.
  • A receipt or proof of purchase is required for all returns.
  • Returns must be initiated within 30 days of the order date (not the delivery date).

How to Start a Return

  1. To request a return, please contact us at [email protected] with the subject line “Return Request.”
  2. Once your return request is approved, we will provide you with the return shipping address and detailed instructions.
  3. Do not send items back to the original shipping address or any address on the package without prior approval. Unauthorized returns will not be accepted.

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility, except in the following cases:
    • The product is damaged or defective.
    • You received the wrong item.
  • In these cases, we will cover the return shipping cost and include it with your refund.

Refund Process

  • Refunds will be processed only after we have received and inspected the returned item.
  • Approved refunds will be issued to your original payment method within 10 business days of approval.
  • If you have not received your refund within 15 business days of approval, please contact us at [email protected].

Damages and Issues

  • Please inspect your order upon delivery and contact us immediately at [email protected] if:
    • The item is defective or damaged.
    • You receive the wrong item.
  • We will work to resolve the issue promptly.

Exceptions / Non-Returnable Items

  • Certain items cannot be returned, including:
    • Perishable goods (e.g., food, flowers).
    • Custom or personalized items.
    • Personal care goods (e.g., beauty products).
    • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards are non-refundable.

Exchanges

  • The fastest way to exchange an item is to place a new order for the desired item and return the original item after receiving approval.